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German Speaking Travel Experience Advisor for Airbnb (Relocation assistance)About Us*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the countryAbout us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.Your tasksOur Partnership with Airbnb gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting the experiences that customers have when interacting with Airbnb by providing exceptional customer support at all levels. To achieve this mission, you will go the extra mile to support everyone who interacts with Airbnb. We are looking for an enthusiastic German Speaking Travel Experience Advisor for Airbnb Account to join our NEW Team. If you are already an expert in the ins and outs of the Airbnb site and have exceptional people skills, then you are just the type of person we want to talk to. This team will be on the front lines working with our users every day. Responsibilities:

Provide friendly and efficient service to the worldwide Airbnb community
Be the first point of contact to handle and resolve customer complaints/queries
Respond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channels
Demonstrate ownership of user queries until resolution
Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters
Investigate, identify, and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer queries
Research information and troubleshoot problems using available resources
Recognize product and process issues that impact our community and submit reports and feedback
Maintain accuracy and security of customer information on Airbnb systems
Requirements:
Fluent in German (written and spoken) and have a good knowledge of English language
Patience, empathy, and an ability to demonstrate confidence when imparting information
Ability to positively communicate difficult messages
Previous experience in hospitality/call center will be considered an advantage
Ability to work in a fast-changing environment
Investigative skills with strong communication and interpersonal skills
Proactively and independently work to meet targets and goals.
We offer
Relocation package
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses.
ContactSourcingBG@telusinternational.com

Standort: Sofia, Bulgaria 1000
Anstellungsart: Vollzeit
Berufsfeld: Customer Support