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Fitbit Customer Support Specialist with German and English (Relocation assistance)About Us*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate. About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. We care about the well-being of our employees and we provide equal employment opportunities, prohibiting discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics.Your tasksIf you are excited about health and technology, join our Fitbit team! As a Fitbit Customer Support with German, you will be part of a great team and will:

Help our users with any issues they might have via tickets or calls
Provide solutions to everyday device use questions on a case-by-case customer-oriented approach
Identify trending issues and bugs from users' reported issues and communicate them to your supervision team
Work with a passionate team of customer-friendly colleagues from an international background.

Not bad, right?What we expect from you:
Very good knowledge of GERMAN language (B2 or similar) for daily communication with customers
Good command of English (B1 or similar) for training and internal communication
Basic understanding of iOS and Android OS features
Demonstrating empathy
Desire to help customers as best as possible and willing to contribute to the team's success
Result-oriented with personal performance
Friendly and outgoing personality
Looking for a long-term employment.
In return, we offer:
Relocation package
Flexible working hours options
Fully paid training sessions
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee bonuses referrals.
ContactSourcingBG@telusinternational.com

Standort: Sofia, Bulgaria 1000
Anstellungsart: Vollzeit
Berufsfeld: Customer Support